Privacy Policy

1. Introduction

Welcome to Onyx Storm Velitho Architecture ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our services, or communicate with us.

We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us at info@onyxstormvelitho.info.

By using our services or accessing our website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request information about our architectural services
• Schedule a consultation or meeting
• Submit a project inquiry or proposal request
• Subscribe to our newsletter or marketing communications
• Fill out forms on our website
• Contact us via email, phone, or other communication methods

The personal information we collect may include:

• Name and contact information (email address, phone number, mailing address)
• Company name and business information
• Project details and specifications
• Financial information for billing and payment processing
• Communication preferences
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• IP address and browser type
• Operating system and device information
• Pages viewed and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

2.3 Project-Related Information

When you engage our architectural services, we collect information necessary for project delivery:

• Property information and specifications
• Site photographs and documentation
• Design preferences and requirements
• Budget and timeline information
• Regulatory and compliance documentation

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To provide, maintain, and deliver our architectural services and project management
• Communication: To respond to your inquiries, send project updates, and maintain client relationships
• Project Development: To design, plan, and execute architectural projects according to your specifications
• Business Operations: To process payments, manage contracts, and maintain business records
• Marketing: To send newsletters, promotional materials, and information about our services (with your consent)
• Website Improvement: To analyze website usage and improve user experience
• Legal Compliance: To comply with applicable laws, regulations, and professional standards
• Protection: To protect our rights, property, and the safety of our clients and employees

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers and Partners

We may share your information with third-party service providers who assist us in:

• Engineering and consulting services
• Construction and contractor services
• Legal and regulatory compliance
• Payment processing and accounting
• Website hosting and IT services
• Marketing and communication platforms

4.2 Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Building permits and municipal requirements
• Professional licensing and regulatory bodies

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure and encrypted data transmission
• Access controls and authentication protocols
• Regular security assessments and updates
• Employee training on data protection and confidentiality
• Secure physical storage of documents and records
• Regular backup and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods vary based on:

• The nature of the information and purpose of collection
• Professional and legal obligations (architectural records must be retained for specified periods)
• Contractual requirements and warranty periods
• Potential legal claims or disputes
• Tax and accounting requirements

Project documentation and architectural drawings may be retained indefinitely for professional liability and historical reference purposes.

7. Your Privacy Rights

Under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have certain rights regarding your personal information:

7.1 Right to Access

You have the right to request access to the personal information we hold about you.

7.2 Right to Correction

You may request that we correct any inaccurate or incomplete personal information.

7.3 Right to Deletion

You may request deletion of your personal information, subject to legal and contractual obligations.

7.4 Right to Withdraw Consent

You may withdraw your consent for marketing communications at any time.

7.5 Right to Object

You may object to certain processing of your personal information.

7.6 Right to Data Portability

You may request a copy of your personal information in a structured, commonly used format.

To exercise any of these rights, please contact us at info@onyxstormvelitho.info or call (416) 555-8473.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website performance.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality and security
• Performance Cookies: Help us understand how visitors use our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track your browsing habits for targeted advertising (with consent)

8.2 Managing Cookies

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect website functionality.

9. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Third-party services we may use include:

• Social media platforms
• Google Analytics and similar analytics services
• Payment processors
• Cloud storage and file sharing services
• Email marketing platforms

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can take appropriate action.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your province, country, or other governmental jurisdiction where data protection laws may differ. If you are located outside Canada and choose to provide information to us, please note that we transfer the data to Canada and process it there.

We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending an email notification to registered users (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Professional and Ethical Standards

As licensed architects in Ontario, Canada, we are bound by the professional standards and code of ethics established by the Ontario Association of Architects (OAA). This includes maintaining confidentiality of client information and adhering to the highest standards of professional conduct.

Our data handling practices comply with:

• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Ontario Association of Architects regulations
• Canadian privacy legislation
• Industry best practices and standards

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days as required by applicable privacy legislation.

15. Consent and Acknowledgment

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with this policy, please discontinue use of our website and services.

For clients engaging our architectural services, additional consent may be obtained through our service agreements and contracts, which will specify how your information will be used in relation to your specific project.